Product ordered in error that is delivered in good condition can be exchanged. However, the product should be returned in its original packaging, along with a copy of the invoice within one day.

Grocery items are not refundable to FAGO and may not be refunded or replaced.

If a product does not match your order, you must contact us immediately by telephone or email. ‘FAGO’ will bear all the costs of the return of the product.

No returns will be allowed for used products.